Process Outsourcing


This week marks the start of a few discussions and meetings regarding
the next business process outsourcing event. In 2009, one of the first
conferences was held and organized or chaired by the ministry of ICT and
its head back then, Hon Awori.



Several players in the market were in attendance and key contact people were
slated to speak on a wide variety of topics. The Uganda Communications Commission,
representatives from several Telecoms, as well as regional giants in Business Process
Outsourcing.

The purpose was simple and effective in the sense that it was created to showcase Uganda as a Business Process Outsourcing Destination.
An amazing platform was therefore created for local business people as well as foreign companies to meet and talk and trade contacts.

I began to gather information from this and other meetings, fearing that somehow, the
different overlaps in responsibility would result in a loss of key historic data. South
Africa, Mauritius, India were identified and presentations given regarding challenges, benefits
and infrastructural needs that they had identified and dealt with.

What is most exciting now, almost five years later, and the number of businesses
that have been formed both at Statistics house and at the local Universities as well as
the corresponding inroads in curriculum development that has accompanied these courses.
NITA which was present back then has made a lot of progress in laying the physical cables that will
catapult us into the new phase of accessibility and speed. Other organizations which back then were rather small
have flourished and expanded and increased their services providing telecoms with consultancy services for client
support.

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