Battleship Telecom
One of Uganda's most vibrant economic sectors is that of Telecommunication. Split it up into several sections and you will be able to identify how best to beat your foe. The first is SMS . At about 150 UGX a pop, there is a lot of money to be made encouraging customers to send simple messages. No wonder the telecoms invest a lot of money in sms and win competitions. The Second is in phone calls . Even if the land line has been ignored, it is still by far the most effective way to manage an office as well as a home. There are a host of new technologies that have been created to help businesses manage clients with support platforms that can handle task formerly assigned to customer service representatives. Even if there has a risen a host of options for customer service such as the use of social media, there has been an unfair compromise with the formerly useful voice that used to exist on the other side of the line. While some companies prefer to use Business Process Outsourcin...